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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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cheryl wilson

November 28, 2024

1  out of  5
rating by cheryl wilson
"Since Dianne Raymond left the company Barry grimmet new agent will never return my calls and it’s been over a year. I’ve never had the pleasure of speaking to him and I have canceled my insurance. For all you military folks USAA is the best customer service oriented company!"
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Cal W

November 7, 2024

5  out of  5
rating by Cal W
"Barry is a knowledgeable &nice person. Is he explained to us all of our coverage."
We responded:
"Cal, thank you for your kind words! I'm glad I could help explain all your coverage options. Your satisfaction is important to us, and we're here for any future questions or needs you might have. - Barry Grimmett - State Farm Insurance Agent, University Pl, WA"
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Faustine Samec

August 13, 2024

1  out of  5
rating by Faustine Samec
"I've been trying to cancel my subscription and am still getting charged. I moved out a year ago.... No customer care at all. Find someone else to work with for your insurance."
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Sharon Huling

April 9, 2024

1  out of  5
rating by Sharon Huling
"Do not do business with this company. They have been unresponsive in helping me cancel my 92 year-old mother's car insurance. They say they can only talk to her, but I have her Financial Power of Attorney, which means that I am responsible to make all her financial decisions. They gave me the run-around in Dec. saying they could only talk to the other person on the policy & they would call me back. They would not return my phone calls until I called in posing as "a new client," they then said that they would have to talk to their legal department & reported that they could not take her off the policy. Funny thing, Nordstrom's, her bank, her other creditors all accept the POA as VALID. 2025 Update: When I sold my mother’s car, Barry did remove her as requested and without delay."
We responded:
"Hi Sharon, we sincerely apologize for the frustration and inconvenience you've experienced. We understand the importance of this matter and the frustration it has caused. Please know that we take such matters seriously and strive to provide excellent customer service for all of our policyholders. We appreciate your patience and cooperation throughout the process. However, please know that we are committed to serving each of our policyholders with the utmost respect and service and will always do what is right for them. Thank you for bringing this to our attention."
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Melissa Jackson

February 9, 2024

5  out of  5
rating by Melissa Jackson
"Barry an his team is amazing! I called they answered an helped me with quotes on my car and business. My experience was the best so far!"
We responded:
"Melissa, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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James Boyd

February 9, 2024

5  out of  5
rating by James Boyd
"I spoke with such a sweet young lady on the phone. She said her name was Makenzie. She was very understanding and quickly found someone to help me."
We responded:
"James, thank you for taking the time out of your day to leave us a review! We love hearing about how Makenzie provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Sherry Camras

February 9, 2024

5  out of  5
rating by Sherry Camras
"State Farm is great! I’m always greeted by Makenzie with a smile on her face. She is so upbeat and clearly happy to help. She helped me get connected to an agent who I completely trust to assist me with whatever I needed"
We responded:
"Thank you, Sherry, for your positive feedback and for acknowledging the exceptional assistance provided by Makenzie. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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Josh Carlisle

February 9, 2024

5  out of  5
rating by Josh Carlisle
"My wife and I walked into this office and we were greeted by such kind people. Makenzie, the lady at the front desk, was quick to find an agent that could help out."
We responded:
"Josh, we thank you for the review! Our team strives to provide a great insurance experience for everyone who visits our office, and we are happy to hear that you are satisfied with your insurance policy! Contact us anytime if you ever need anything!"
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Laura Carlisle

February 9, 2024

5  out of  5
rating by Laura Carlisle
"The people working at this office are always so nice on the phone. I spoke with Makenzie and she was so sweet and helpful!"
We responded:
"Thanks for the kind words, Laura! We’re happy to hear Makenzie was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Victor Nguyen

October 4, 2023

5  out of  5
rating by Victor Nguyen
"I had some trouble fixing some details on my renter's insurance policy, I gave them a call and everything got sorted out in under 15 minutes. Special thanks to Ms. Gitana, you're awesome and I appreciate the excellent customer service!"
We responded:
"Thank you for the wonderful review, Victor! Gitana is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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mike vaudrin

August 1, 2023

5  out of  5
rating by mike vaudrin
"Diane is great!"
We responded:
"Thank you for the five-star rating & shout out for Diane! We appreciate you, Mike!"
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Joan Engle

July 13, 2023

1  out of  5
rating by Joan Engle
"The agent has given me the run around about my policy and after 30 years of my business I will cut ties"
We responded:
"Hi Joan! We deeply regret the frustration you've experienced. Our sincerest apologies for any inconvenience caused. Your long-term partnership is invaluable to us, and we're committed to rectifying the situation. Our team is diligently working to address your policy concerns. We hope you'll grant us the opportunity to make things right and regain your trust in our services. Please feel free to contact us directly for any further assistance."
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Dona Lola

May 18, 2023

5  out of  5
rating by Dona Lola
"Gitana 100 % shes helpful questions"
We responded:
"Thanks for the kind words, Dona! We’re happy to hear Gitana was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Abbie Gonzalez

May 18, 2023

5  out of  5
rating by Abbie Gonzalez
"Thank you to Gitana for being so helpful !"
We responded:
"Abbie, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Gitana cares a lot about our customers."
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Kimberley Friend

May 18, 2023

5  out of  5
rating by Kimberley Friend
"After several unanswered calls to other offices, I was shocked in the best possible way when Simone picked up on my first try. She was friendly and helpful, and had a quote ready for me in a timely manner. Couldn’t ask for better service."
We responded:
"Kimberley, thank you for taking the time out of your day to leave us a review! We love hearing about how Simone provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Abbey Flippo

May 17, 2023

5  out of  5
rating by Abbey Flippo
"I have recently moved to Washington for school I couldn't be more thrilled about my change in insurance with this State Farm Agency. Simone was very helpful with me as I have very little knowledge of what would better work for me. I often feel very stressed when overloaded with information but she was very kind and walked me through life and auto insurance. Very professional and helpful!"
We responded:
"Thank you, Abbey, for taking the time to leave a shoutout for Simone. It makes our day hearing about how we were able to help wonderful customers like you with finding the right auto & life insurance policies. We look forward to continuing our relationship!"
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Randy Stage

May 2, 2023

5  out of  5
rating by Randy Stage
"I received the best customer service from Gitana I would give her 10 Stars if that was possible..."
We responded:
"Thank you for the positive review, Randy!"
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Rachel

March 10, 2023

5  out of  5
rating by Rachel
"I've been a State Farm customer in multiple states for over a decade and the only claims I've had to make were handled with care at this office. Most recently, after the theft of my U-Haul trailer, I received so much compassion and assistance from Diane. She went to bat for me to make sure my claim was handled correctly and efficiently. Diana and Gitana were both the bright spots in my very dark days following the theft of all my personal belongings. Previously, I've worked with Simone on my auto policy and received amazing customer service also. I apologize for not remembering the names of all the helpful all-stars in this office! You all really have been good neighbors to me! Thank you."
We responded:
"Thank you, Rachel, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
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Laura DeGeeter

January 7, 2023

5  out of  5
rating by Laura DeGeeter
"Thank you Gitana, for working so hard for us."
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Eric Smith

September 26, 2022

5  out of  5
rating by Eric Smith
"Barry took the time to talk me through my Business policy, and help me understand the best way to protect my company. He truly was a delightful blend of personal and professional. 10 out of 10!"
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Douglas Thompson

April 13, 2022

5  out of  5
rating by Douglas Thompson
"Friendly, helpfull, professional. A breath of fresh air."
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Jacob Marshall

April 6, 2022

5  out of  5
rating by Jacob Marshall
"Ever since I started insuring my vehicles through Mr. Grimmett's firm I've never been more satisfied. Honestly, insurance has been a pain with other firms, the stereotypical difficulties of dealing with insurance companies got me searching for a better solution. Working with Simone has been a relief, response times are immediate, document requests are always fulfilled rapidly, and never disappoints when it comes to having a great attitude. I have and will always recommend these folks for your insurance needs."
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Vincent

April 2, 2022

5  out of  5
rating by Vincent
"Have always taken care of me! Great place and nice people 👍"
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Royal Raver

March 15, 2022

5  out of  5
rating by Royal Raver
"Barry was very personable and knowledgeable. He gave me great insight to insurance and was a pleasure to meet with."
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Andre Raynor

February 19, 2022

5  out of  5
rating by Andre Raynor
"I was with Geico for 15 years and was nervous about leaving them as I had been with them for so long, but when I spoke with Simone at Barry Grimmett's State Farm Office, she made me very comfortable to make the switch. I am so happy that she saved me so much money, that I can go on vacation now! Thank you, Simone!"